Information We Collect

When you interact with our trading psychology education platform, we collect various types of information to provide you with personalized learning experiences and improve our services.

How We Collect Information

• Directly from you when registering for courses or contacting support
• Automatically through cookies and tracking technologies during website visits
• From third-party educational platforms and payment processors we partner with
• Through feedback forms, surveys, and educational assessments
• Via communication channels including email, phone calls, and chat support

How We Use Your Information

Your information helps us deliver effective trading psychology education and maintain our service quality. Here's how we put your data to work:

Educational Services

• Customizing course content based on your learning style and progress
• Tracking educational milestones and providing progress reports
• Sending course materials, updates, and educational resources
• Facilitating communication between instructors and students

Service Improvement

• Analyzing learning patterns to enhance curriculum effectiveness
• Conducting research on trading psychology education methods
• Testing new features and educational tools
• Optimizing website performance and user experience

Information Sharing and Disclosure

We believe in transparency about when and why we might share your information. We don't sell your personal data to third parties, but there are specific situations where sharing becomes necessary.

Educational Partners

We work with certified trading psychology experts and guest instructors who may access student information to provide specialized coaching and feedback. These partners are bound by confidentiality agreements.

Service Providers

• Payment processors for secure transaction handling
• Email service providers for course communications
• Analytics platforms to understand learning effectiveness
• Cloud storage services for secure data backup
• Customer support tools to assist with your inquiries

Legal Requirements

We may disclose information when required by South Korean law, regulatory authorities, or to protect the rights and safety of our students and staff. This includes cooperation with financial regulators regarding trading education standards.

Data Security and Protection

Protecting your information is fundamental to our operations. We've implemented comprehensive security measures that go beyond basic requirements to safeguard your data.

Technical Safeguards

• End-to-end encryption for sensitive educational records and personal information
• Multi-factor authentication for staff accessing student data
• Regular security updates and vulnerability assessments
• Secure data centers with physical access controls
• Network monitoring and intrusion detection systems

Administrative Controls

• Staff training on data protection and privacy best practices
• Strict access policies limiting data access to necessary personnel
• Regular review of data handling procedures and security protocols
• Incident response plan for potential data breaches

Your Rights and Choices

You have significant control over your personal information. Understanding these rights helps you make informed decisions about your data and our services.

How to Exercise Your Rights

Contact our privacy team at contact@transferonwave.com with your specific request. Include your full name, registered email address, and clear description of what you'd like us to do. We respond to most requests within 15 business days.

For complex requests involving extensive data retrieval or legal considerations, we may need up to 45 days to provide a complete response. We'll keep you informed throughout the process.

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Educational Records

• Course progress and completion certificates: 7 years after program completion
• Assessment results and learning analytics: 5 years for educational research
• Student communications and support tickets: 3 years for quality assurance
• Payment and billing information: 7 years for tax and regulatory compliance

Account Information

• Active account data maintained while you're enrolled in programs
• Inactive accounts deleted after 2 years of no activity
• Marketing communications stopped immediately upon unsubscription
• Website analytics data aggregated and anonymized after 18 months

Deletion Process

When retention periods expire, we use secure deletion methods to remove your information from our active systems. Backup systems are purged according to our data lifecycle management policy, typically within 90 days of the deletion request.

International Data Transfers

While we primarily operate in South Korea, some of our service providers and educational partners may process your information in other countries. We ensure appropriate safeguards are in place for any international transfers.

Transfer Safeguards

• Standard contractual clauses approved by privacy authorities
• Adequacy decisions recognizing equivalent privacy protections
• Service provider certifications for international data handling
• Regular audits of international partners' privacy practices

Countries where your data may be processed include the United States (cloud services), Singapore (payment processing), and European Union member states (educational technology platforms). All transfers comply with South Korean privacy laws and international standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience and understand how our platform is used. You have control over these technologies through your browser settings.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand learning patterns and improve course delivery
• Functionality Cookies: Remember your preferences and customization settings
• Analytics Cookies: Provide insights into website usage and educational effectiveness

Managing Cookie Preferences

You can control cookie settings through your browser, but disabling certain cookies may limit some website features. Essential cookies cannot be disabled as they're necessary for security and core functionality.

Third-party cookies from our analytics and educational platform partners are subject to their own privacy policies. We regularly review these partnerships to ensure they meet our privacy standards.

Children's Privacy

Our trading psychology education services are designed for adults and we do not knowingly collect information from individuals under 18 years of age. If you're under 18, please do not register for our programs or provide personal information.

If we discover we've collected information from someone under 18, we'll delete it promptly and notify the individual if possible. Parents or guardians who believe we may have information about their minor children should contact us immediately.

Given the nature of trading education and the legal requirements around financial services in South Korea, all participants must be at least 18 years old to enroll in our programs.

Policy Updates and Changes

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. Significant changes will be communicated clearly to all users.

How We Notify You of Changes

• Email notifications for substantial policy modifications
• Website notices highlighting important updates
• In-platform messages when you next log in
• Updated version dates and change summaries

Minor updates like clarifications or contact information changes may not require individual notification, but we'll update the "Last Modified" date at the top of this policy.

Continued use of our services after policy updates indicates acceptance of the changes. If you disagree with significant modifications, you can close your account or contact us to discuss your concerns.